ArticlePloS one2025
Patient satisfaction with the quality of nursing care in critical care units and medical wards in West Bank Hospitals, Palestine: A cross-sectional study.
Article in PloS one, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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Who cites it
12 citing papers in PubMed.
- Effect of traditional versus video-assisted problem-based learning on pediatric nursing students' academic self-efficacy and self-directed learning: implications for pediatric patients care.BMC medical education · 2026Trial
- The Effect of a Pain Management Empowerment Program on Nursing Care Quality in Pediatric ICUs: A Quasi-Experimental Study.Pain research & management · 2026Trial
- Beyond the ICU: family resilience and emotional turmoil after intensive care - a qualitative study.International journal of qualitative studies on health and well-being · 2026Article
- To sit or not to sit? A Danish mixed-methods study of a bedside sitting-intervention among cardiological patients.International journal of nursing studies advances · 2026Article
- Determinants of pain, anxiety and patient satisfaction during intravenous injection: a cross-sectional study.BMJ open · 2026Article
- Intelligent mobile health management for the risk of gastrointestinal bleeding in anticoagulated patients with cardiovascular disease.Revista da Escola de Enfermagem da U S P · 2026Observational
- Understanding the Influence of the Work Environment on Family-Centered Care Among Nurses in Neonatal Intensive Care Units.Nursing research and practice · 2026Article
- Satisfaction and anxiety levels of parents of infants with positive screening test results performed as part of the national newborn hearing screening program.BMC pediatrics · 2025Article
- Evaluation of nursing students' clinical practices: from a patient's perspective.BMC medical education · 2025Article
- Patient Experience of Inpatient Care: Insights From a Multicentered Study in Ghanaian Hospitals.Journal of patient experience · 2025Article
- Article
- Nursing Presence and Quality of Care: A Cross-Sectional Study of Hospitalized Patients in Iran.SAGE open nursingArticle
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5 authors.
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Abstract
introductionPatient satisfaction with nursing care is a crucial indicator of healthcare quality, influencing patient outcomes and experiences. In the West Bank, Palestine, understanding patient satisfaction is essential for improving healthcare services, particularly in resource-limited settings. This study aimed to evaluate patient satisfaction with nursing care in intensive care units (ICUs), coronary care units (CCUs), and medical wards within both governmental and non-governmental hospitals in the region, aligning with the revised study focus.
methodsA descriptive cross-sectional study was conducted in four hospitals in the West Bank, Palestine, over a three-month period (June-August 2024), involving 201 hospitalized patients selected through convenience sampling. Data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), a validated tool assessing multiple dimensions of nursing care. Descriptive statistics, independent t-tests, one-way ANOVA, and multiple linear regression analyses were conducted to identify predictors of patient satisfaction.
resultsParticipants' ages ranged from 21 to 84 years (M = 38.39, SD = 14.16), with 50.7% female participants. The mean overall satisfaction score was M = 64.50 (SD = 14.16), indicating moderate satisfaction. A significant difference in satisfaction levels was found between ICU and medical ward patients (t = 2.45, p = 0.015), with ICU patients reporting higher satisfaction. Regression analysis identified age (B = 0.162, p = 0.005) and health status (B = 0.242, p = 0.001) as significant predictors of satisfaction, with older and healthier patients reporting higher satisfaction levels. Additionally, frequent hospitalizations were negatively associated with satisfaction (B = -0.107, p = 0.022). Perceived confidence in responding to deteriorating conditions significantly influenced overall perception (r = 0.342, p < 0.01).
conclusionModerate patient satisfaction highlights the need for targeted interventions to enhance nurse-patient communication and family involvement, particularly for younger and frequently hospitalized patients. Hospitals should implement specialized training programs to improve communication and patient engagement. Policy interventions should focus on strengthening patient-centered nursing care in both governmental and non-governmental hospitals in the West Bank.
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