Evidence map›Paper›PMID 32089791›Full record

ArticleJournal of graduate medical education2020

In-the-Moment Feedback and Coaching: Improving R2C2 for a New Context.

Jocelyn Lockyer, Heather Armson, Karen D Könings, Rachelle C W Lee-Krueger, Amanda Roze des Ordons, Subha Ramani, Jessica Trier, Mary Grace Zetkulic, Joan Sargeant

Abstract read
In one paragraph

Article in Journal of graduate medical education, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 29 papers.

0numbers the graph read from it
0cells of the map it votes in
29citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

29 citing papers in PubMed.

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4 · The record

Corrections and comments

5 · Who and what money

Authors and funding

9 authors.

Jocelyn Lockyer
Heather Armson
Karen D Könings
Rachelle C W Lee-Krueger
Amanda Roze des Ordons
Subha Ramani
Jessica Trier
Mary Grace Zetkulic
Joan Sargeant

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThe R2C2, a 4-phase feedback and coaching model, builds relationships, explores reactions, determines content and coaches for change, and facilitates formal feedback conversations between clinical supervisors/preceptors and residents. Formal discussions about performance are typically based on collated information from daily encounter sheets, objective structured clinical examinations, multisource feedback, and other data. This model has not been studied in settings where brief feedback and coaching conversations occur immediately after a specific clinical experience.

objectiveWe explored how supervisors adapt the R2C2 model for in-the-moment feedback and coaching and developed a guide for its use in this context.

methodsEleven purposefully selected supervisors were interviewed in 2018 to explore where they used the R2C2 model, how they adapted it for in-the-moment conversations, and phrases used corresponding to each phase that could guide design of a new R2C2 in-the-moment model.

resultsParticipants readily adapted the model to varied feedback situations; each of the 4 phases were relevant for conversations. Phase-specific phrases that could enable effective coaching conversations in a limited amount of time were identified. Data facilitated a revision of the original R2C2 model for in-the-moment feedback and coaching conversations and design of an accompanying trifold brochure to enable its effective use.

conclusionsThe R2C2 in-the-moment model offers a systematic approach to feedback and coaching that builds on the original model, yet addresses time constraints and the need for an iterative conversation between the reaction and content phases. The model enables supervisors to coach and co-create an action plan with residents to improve performance.

Indexed as

Formative FeedbackHumansInternship and ResidencyInterprofessional RelationsInterviews as TopicMentoringModels, EducationalPhysiciansPreceptorship

Identifiers

PMID32089791
PMCPMC7012514

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.