ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners1998
Nurse triage for house call requests in a Tyneside general practice: patients' views and effect on doctor workload.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 1998. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
7 citing papers in PubMed.
- NHS Direct versus general practice based triage for same day appointments in primary care: cluster randomised controlled trial.BMJ (Clinical research ed.) · 2004Trial
- The Use of Triage in Primary Care in the UK: An Integrative Review and Narrative Synthesis.Journal of advanced nursing · 2026Review
- Home visit delegation in primary care: acceptability to general practitioners in the state of Mecklenburg-Western Pomerania, Germany.Deutsches Arzteblatt international · 2012Article
- From staff-mix to skill-mix and beyond: towards a systemic approach to health workforce management.Human resources for health · 2009Article
- Survey of the impact of nurse telephone triage on general practitioner activity.The British journal of general practice : the journal of the Royal College of General Practitioners · 2004Article
- Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs.BMJ (Clinical research ed.) · 2002Article
- The future general practitioner: out of date and running out of time.The British journal of general practice : the journal of the Royal College of General Practitioners · 2000Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDemand for consultations in primary care has risen recently, necessitating a change in working practices. As part of this process, the possible contribution of practice nurses in the telephone assessment of home visit requests merits attention.
aimsTo survey the views of our patients encountering our nurse triage system for home visit requests, set up in June 1995, and to plot its effect on the routine visiting workload of our doctors and thus their availability at the surgery.
methodThe outcome of each request was categorized as: doctor to visit (DV), surgery consultation with doctor (SC), nurse advice given and accepted (NA), or call passed to doctor for advice (DA). Frequency data from September 1995 to December 1996 were recovered. Questionnaires for self-completion were sent to all those requesting a routine weekday house call during two four-week periods in 1995 and 1996.
resultsAnalysable activity data revealed 1764 house call requests, with 41% DV, 18% SC, 24% NA, and 8% DA. In the first survey, 121 questionnaires were sent out and 84 returned (69% response rate) and, in the second, the corresponding figures were 113, 85, and 75%. About 80% of responders reported that they were satisfied with the help received from the nurse.
conclusionsNurse triage of house call requests has led to more efficient care for our patients, as we have increased the availability of surgery consultations by reducing the number of house calls made by our general practitioners.
Indexed as
Identifiers
9747546PMC1410152What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.