ArticleBMJ (Clinical research ed.)1998
Communication behaviours in a hospital setting: an observational study.
Article in BMJ (Clinical research ed.), 1998. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 100 papers, 4 of them syntheses that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
100 citing papers in PubMed, 4 syntheses or guidelines pooled it.
- The impact of mobile technology on teamwork and communication in hospitals: a systematic review.Journal of the American Medical Informatics Association : JAMIA · 2019Pooled it
- A systematic review of the literature on multidisciplinary rounds to design information technology.Journal of the American Medical Informatics Association : JAMIAPooled it
- The impact of mobile handheld technology on hospital physicians' work practices and patient care: a systematic review.Journal of the American Medical Informatics Association : JAMIAPooled it
- A systematic review of the psychological literature on interruption and its patient safety implications.Journal of the American Medical Informatics Association : JAMIAPooled it
- Trial
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- Comparison of secure messaging application (WhatsApp) and standard telephone usage for consultations on Length of Stay in the ED. A prospective randomized controlled study.Applied clinical informatics · 2017Trial
- Interprofessional Communication of Clinicians Using a Mobile Phone App: A Randomized Crossover Trial Using Simulated Patients.Journal of medical Internet research · 2016Trial
- Smartphones as multimodal communication devices to facilitate clinical knowledge processes: randomized controlled trial.Journal of medical Internet research · 2013Trial
- The use of wireless e-mail to improve healthcare team communication.Journal of the American Medical Informatics Association : JAMIATrial
- Technology-based challenges of informal clinical communication in an Australian tertiary referral hospital: a survey-based assessment of user perspectives.BMJ open quality · 2025Article
- Article
- [Handover protocols in the emergency department].Medizinische Klinik, Intensivmedizin und Notfallmedizin · 2024Article
- Use of the Vula App to refer patients in the West Coast District: A descriptive exploratory qualitative study.South African family practice : official journal of the South African Academy of Family Practice/Primary Care · 2022Article
- Failure to demonstrate effects of interruptions on diagnostic reasoning: three experiments.BMC medical education · 2022Article
- Investigating the effect of the Vula Mobile app on coordination of care and capacity building in district health services, Cape Town: Convergent mixed methods study.South African family practice : official journal of the South African Academy of Family Practice/Primary Care · 2021Article
- Designing for Effective and Safe Multidisciplinary Primary Care Teamwork: Using the Time of COVID-19 as a Case Study.International journal of environmental research and public health · 2021Article
- Electronic patient record and its effects on social aspects of interprofessional collaboration and clinical workflows in hospitals (eCoCo): a mixed methods study protocol.BMC health services research · 2021Article
- How can WhatsApp® facilitate the future of medical education and clinical practice?BMC medical education · 2021Article
- Examining the impact of an asynchronous communication platform versus existing communication methods: an observational study.BMJ innovations · 2021Article
40 more citing papers are in PubMed but not listed here.
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveAn exploratory study to identify patterns of communication behaviour among hospital based healthcare workers.
designNon-participatory, qualitative observational study.
settingBritish district general hospital. SUBJECTS: Eight doctors and two nurses.
resultsCommunication behaviours resulted in an interruptive workplace, which seemed to contribute to inefficiency in work practice. Medical staff generated twice as many interruptions via telephone and paging systems as they received. Hypothesised causes for this level of interruption include a bias by staff to interruptive communication methods, a tendency to seek information from colleagues in preference to printed materials, and poor provision of information in support of contacting individuals in specific roles. Staff were observed to infer the intention of messages based on insufficient information, and clinical teams demonstrated complex communication patterns, which could lead to inefficiency.
conclusionThe results suggest a number of improvements to processes or technologies. Staff may need instruction in appropriate use of communication facilities. Further, excessive emphasis on information technology may be misguided since much may be gained by supporting information exchange through communication technology. Voicemail and email with acknowledgment, mobile communication, improved support for role based contact, and message screening may be beneficial in the hospital environment.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.