ArticleFrontiers in psychology2026
Fostering resilience during COVID-19: a salutogenic framework for managing disruptive change.
Article in Frontiers in psychology, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
COVID-19 presented a poignant learning opportunity for managing and supporting employees' well-being in work contexts affected by disruptive change and unforeseen disaster events. The retail sector was particularly challenged to maintain a resilient workforce during this time. Employees worked on the frontline without having the training or skills like those of health workers, to cope with the psychological demands incurred by working face-to-face with the public. To glean insights into organizational and management practices that foster resilience during times of disruptive change, this study explored the experiences of retail employees who were exposed to the height of the COVID-19 pandemic in South Africa. The study employed a hermeneutic phenomenological approach, conducting semi-structured interviews with 27 employees who were actively working in a South African retail organization during the country's first (May to July 2020;
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