Evidence map›Paper›PMID 42812434›Full record

SynthesisFrontiers in psychology2026

Trust and interaction design in AI-enabled systems: a systematic literature review.

Summer L Abramson, Jhonathan Sora-Cardenas, Pranav Nandakumar, Jonathan E Bruce, Nagomi Gopinath, Lucas Guarenti Zangari, Pedro Guillermo Feijóo-García

Abstract readSystematic Review
In one paragraph

Synthesis in Frontiers in psychology, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Summer L AbramsonCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Jhonathan Sora-CardenasCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Pranav NandakumarCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Jonathan E BruceCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Nagomi GopinathCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Lucas Guarenti ZangariCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.
Pedro Guillermo Feijóo-GarcíaCollege of Computing, Georgia Institute of Technology, Atlanta, GA, United States.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

As artificial intelligence (AI) becomes increasingly integrated into everyday systems, understanding how users perceive and interact with AI is critical for effective design. This systematic literature review analyzes 1,565 peer-reviewed scholarly articles published post-2023 from IEEE Xplore, ACM Digital Library, Scopus, and Web of Science, ultimately including 33 publications that met the inclusion criteria. Following the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) framework, this review examines how user trust in AI-enabled systems is defined and measured, and which interaction design factors influence it. The findings reveal that the literature reflects diverse contributions from authors, institutions, and disciplines, while also employing varied definitions and methodologies, contributing to a fragmented body of work. In addition, this review identifies nine key design factors, including explainability, anthropomorphism, confidence, interface, errors, security, transparency, competence, and perceived control. Overall, greater consensus within the field is needed to support the development of stronger and more cohesive bodies of work for each design factor.

Indexed as

AI-enabled systemsartificial intelligence (AI)design factorsexplainabilityhuman-centered AIhuman-centered computinghuman-computer interaction (HCI)trust anthropomorphism

Identifiers

PMID42812434
PMCPMC13619576

What OpenQuestion holds

Textmetadata
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.