ArticleFoods (Basel, Switzerland)2026
Shopping Environment Stimuli and Their Effect on Customer Satisfaction and Purchase Loyalty in Supermarkets.
Article in Foods (Basel, Switzerland), 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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8 authors.
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Abstract
Understanding the association between supermarket environments and customer satisfaction and loyalty is important for food retailers. Based on the Stimulus-Organism-Response (SOR) model, this study examined the associations of store design, price fairness, and product variety with customer satisfaction and purchase loyalty among consumers of fast-moving consumer goods in supermarkets. Using a quantitative cross-sectional design, questionnaire data were collected from 367 supermarket customers in the Antofagasta region of Chile through non-probability sampling and analyzed using partial least squares structural equation modeling. The results of the study showed that store design (β = 0.357), price fairness (β = 0.447) and product variety (β = 0.260) were positively associated with customer satisfaction, with price fairness being the strongest environmental antecedent, while customer satisfaction showed a strong positive association with purchase loyalty (β = 0.751;
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