Evidence map›Paper›PMID 42698587›Full record

ArticleFrontiers in public health2026

Public awareness, trust, perceived usefulness, and willingness to use ChatGPT for healthcare communication among adults in the Asir Region, Saudi Arabia: a cross-sectional study.

Geetha Kandasamy, Khalid Orayj, Rayah Asiri, Asma M Alshahrani, Ghaleb Alharbi, Sarah A Abutaily, Atheer Yahya Al Suhaym, Atheer Ali Alyahya

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Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

What it found

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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

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3 · Its place in the literature

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No citing paper in PubMed yet.

4 · The record

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5 · Who and what money

Authors and funding

8 authors.

Geetha KandasamyDepartment of Clinical Pharmacy, College of Pharmacy, King Khalid University, Abha, Saudi Arabia.
Khalid OrayjDepartment of Clinical Pharmacy, College of Pharmacy, King Khalid University, Abha, Saudi Arabia.
Rayah AsiriDepartment of Clinical Pharmacy, College of Pharmacy, King Khalid University, Abha, Saudi Arabia.
Asma M AlshahraniDepartment of Clinical Pharmacy, College of Pharmacy, Shaqra University, Dawadimi, Saudi Arabia.
Ghaleb AlharbiDepartment of Clinical Pharmacy, College of Pharmacy, Shaqra University, Dawadimi, Saudi Arabia.
Sarah A AbutailyDepartment of Pharmacy Service, Prince Sultan Military Medical City, Riyadh, Saudi Arabia.
Atheer Yahya Al SuhaymDepartment of Emergency, Eradah Hospital for Mental Health in Jazan, Jazan, Saudi Arabia.
Atheer Ali AlyahyaDepartment of Neurology, Prince Sultan Military Medical City (PSMMC), Riyadh, Saudi Arabia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: Artificial intelligence (AI) is increasingly used in healthcare, with tools such as ChatGPT, which enhances access to health information. Understanding public awareness, trust, and perceived usefulness, along with demographic influences, is essential for responsible AI adoption. This study aimed to evaluate awareness, trust, and perceived usefulness of ChatGPT in healthcare communication among adults in the Asir Region, Saudi Arabia. Methods: A cross-sectional study was conducted among adults (≥18 years) in the Asir Region from November 2025-January 2026. A validated Arabic questionnaire assessed sociodemographics, prior ChatGPT use, awareness, trust, perceived usefulness, risks, and willingness. Data were analyzed using descriptive statistics and multiple linear regression to identify predictors of willingness ( Results: A total of 429 adults participated in the study. Most participants reported prior use of ChatGPT (70.40%). Awareness of ChatGPT and AI in healthcare was moderate, with higher scores among younger and more educated participants ( Conclusion: This study highlights generally high awareness and positive perceptions of ChatGPT among adults in the Asir Region of Saudi Arabia, with moderate levels of trust and perceived usefulness and concerns related to misinformation, privacy, and safety. Higher awareness and greater trust and perceived usefulness were associated with increased willingness to use ChatGPT, while perceived risks were associated with lower willingness to use ChatGPT. Variations across age and educational levels indicate differences in familiarity and confidence in AI tools. Overall, the findings reflect cautious but favorable openness toward AI in healthcare and emphasize the need for improved AI literacy, trust-building strategies, and regulatory oversight to support safe and informed engagement with generative AI technologies. The use of convenience sampling may limit the generalizability of the findings.

Indexed as

AwarenessHealth CommunicationHealth Knowledge, Attitudes, PracticeTrustAdolescentAdultCross-Sectional StudiesFemaleGenerative Artificial IntelligenceHumansMaleMiddle AgedSaudi ArabiaSurveys and QuestionnairesYoung Adultartificial intelligenceChatGPThealthcare communicationperceived usefulnesspublic awarenessSaudi Arabiatrust

Identifiers

PMID42698587
PMCPMC13541769

What OpenQuestion holds

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.