Evidence map›Paper›PMID 42627987›Full record

ArticleJournal of medical Internet research2026

Effects of Type and Timing of Clinician-Facing AI Support on Patient Trust in Medical Consultations: 2 Vignette Experiments.

Insa Schaffernak, Julia Cecil, Eesha Kokje, Anne-Kathrin Kleine, Amr Saad, Filmon Zemo, Eva Lermer

Abstract read
In one paragraph

Article in Journal of medical Internet research, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Insa SchaffernakDepartment of Business Psychology, Technische Hochschule Augsburg, An der Hochschule 1, Augsburg, 86161, Germany.ORCID http://orcid.org/0009-0004-2024-099X
Julia CecilCenter for Leadership and People Management, Ludwig-Maximilians-Universität München, Munich, Germany.ORCID http://orcid.org/0000-0003-4964-925X
Eesha KokjeCenter for Leadership and People Management, Ludwig-Maximilians-Universität München, Munich, Germany.ORCID http://orcid.org/0000-0001-9341-2247
Anne-Kathrin KleineCenter for Leadership and People Management, Ludwig-Maximilians-Universität München, Munich, Germany.ORCID http://orcid.org/0000-0003-1919-2834
Amr SaadDepartment of Ophthalmology, Stadtspital Zürich, Zurich, Switzerland.ORCID http://orcid.org/0000-0002-0574-6739
Filmon ZemoDepartment of Business Psychology, Technische Hochschule Augsburg, An der Hochschule 1, Augsburg, 86161, Germany.ORCID http://orcid.org/0009-0008-9894-4689
Eva LermerDepartment of Business Psychology, Technische Hochschule Augsburg, An der Hochschule 1, Augsburg, 86161, Germany.ORCID http://orcid.org/0000-0002-6600-9580

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: AI-based clinical decision support systems are increasingly integrated into medical practice, creating hybrid decision-making processes in which physicians and AI systems jointly contribute to clinical judgments. Yet, how different forms of such AI support affect patients' trust in hybrid medical decisions remains poorly understood. Objective: This study aimed to examine how the type and the timing of physician AI support influence potential patients' trust in the medical decisions, perceptions of the hybrid decision-making process, and intentions to follow the medical advice. Methods: In 2 preregistered vignette-based online experiments, 489 (study 1) and 570 (study 2) members of the general public in Germany imagined 4 medical consultations, in which the physician used no AI support, descriptive AI support (informational or visual assistance), or diagnostic AI support (preliminary diagnostic suggestions). Study 2 additionally manipulated the timing of AI support, namely, whether the physician reviewed AI advice after having made an independent own assessment (sequential decision-making) or not (concurrent decision-making). Participants rated their trust in the medical decisions, trustworthiness of the medical provider, uniqueness neglect, and willingness to follow the medical advice on 7-point Likert scales, with greater values representing stronger agreement. Linear mixed-effects models were used for quantitative analyses. Open-ended responses (N=2607) were analyzed qualitatively to identify recurring themes regarding trust in AI-supported decisions. Results: In study 1, the physician's use of diagnostic AI support compared with descriptive AI support produced significantly lower mean ratings of trust in the medical decisions (5.00 vs 5.37; Conclusions: The use of AI to support physicians appears more acceptable when used for analytical rather than decisional support, or when physicians' decisional independence is visibly retained, suggesting that trust in AI-supported medical decisions depends not only on whether physicians use AI support but also on subjective perceptions of how it is used.

Indexed as

Artificial IntelligenceDecision Support Systems, ClinicalPhysician-Patient RelationsReferral and ConsultationTrustAdultDecision MakingFemaleGermanyHumansMaleMiddle AgedTime Factorsartificial intelligenceclinical decision support systemscompliancedecision-makingmedical informatics applicationsophthalmologypatient-physician relationshippatient trustvignette studies

Identifiers

PMID42627987
PMCPMC13496942

What OpenQuestion holds

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LicenceCC BY
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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.