Evidence map›Paper›PMID 42619941›Full record

ArticleResearch square2026

A Novel Mobile Health Software Platform to Improve Emergency Medical Systems: 912Rwanda.

Teresa M Bell, Jean Marie Uwitonze, Jeanne d'Arc Nyinawankusi, Rebecca Maine, Andrea Nicole Davis, Jean Habanabakize, Mediatrice Niyonsaba, Aurore Nishimwe, Melissa H Watt, Rob Rickard and 4 more

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PubMed Full text at PMC Publisher
In one paragraph

Article in Research square, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

14 authors.

Teresa M BellUniversity of Utah.
Jean Marie UwitonzeService d'Aide Médicale Urgente.
Jeanne d'Arc NyinawankusiService d'Aide Médicale Urgente.
Rebecca MaineUniversity of Washington.
Andrea Nicole DavisUniversity of Utah.
Jean HabanabakizeService d'Aide Médicale Urgente.
Mediatrice NiyonsabaService d'Aide Médicale Urgente.
Aurore NishimweUniversity of Birmingham.
Melissa H WattUniversity of Utah.
Rob RickardRwanda Build Program.
Jean Nepomuscene SindikubwaboService d'Aide Médicale Urgente.
Justine DaviesUniversity of Birmingham.
Menelas NkeshimanaMinistry of Health.
Sudha JayaramanUniversity of Utah.

Funding

Rwanda 912: an mHealth Application to Improve Quality of Trauma and Emergency Care in Kigali, RwandaR33TW011636 · FIC · UTAH STATE HIGHER EDUCATION SYSTEM--UNIVERSITY OF UTAH · PI JAYARAMAN, SUDHA · 2023 to 2025
$768k
Rwanda 912: an mHealth Application to Improve Quality of Trauma and Emergency Care in Kigali, RwandaR21TW011636 · FIC · UNIVERSITY OF UTAH · PI JAYARAMAN, SUDHA · 2021 to 2022
$341k
FIC NIH HHS R21 TW011636FIC NIH HHS R33 TW011636
6 · The paper itself

Abstract

Emergency care is essential to health systems, yet many low- and middle-income countries (LMICs) lack well-organised pre-hospital systems. The Ministry of Health of Rwanda created an emergency medical system in the capital city of Kigali in 2007, which is led by the Service d'Aide Médicale Urgente (SAMU) ambulance team. Based on a long-standing collaboration with SAMU, we developed, tested and implemented 912Rwanda, a mobile health software platform to integrate and improve communication between callers, dispatch staff, ambulance teams, and receiving facilities. We evaluated the reliability, fidelity, and usability of the 912Rwanda platform over 15 months since its full implementation in December 2023 during which the platform has been used in 9,293 completed incidents, with > 97% reliability and 99.99% uptime. Usability improved across all domains, including ease of use, effort, and demand, as measured by two scales. Our experience provides a robust and scalable example of mobile health technologies for LMICs as they develop essential emergency infrastructure in their settings.

Indexed as

emergency medical servicesimplementation-effectivenessmHealthpre-hospital careRwanda

Identifiers

PMID42619941
PMCPMC13484396

What OpenQuestion holds

Textmetadata
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.