ArticleHealth science reports2026
Determinants of Patient Satisfaction With Primary Health Care Among the Rural Community People: A Cross-Sectional Evidence From Khulna Division, Bangladesh.
Article in Health science reports, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Background and Aims: The primary healthcare system in Bangladesh is significantly inadequate in terms of quality and accessibility, particularly in rural areas. Patient satisfaction (PS) has been associated with utilization of primary health care (PHC) facilities. This study aimed to determine the factors associated with patient satisfaction in primary health care facilities among the rural community people in Khulna Division, Bangladesh. Methods: A cross-sectional survey was conducted among 721 adults in three districts of the Khulna division including Jashore, Khulna, and Kushtia. PS was measured using five-point Likert scale (7 items, total 0-28 score). Data was gathered through a structured questionnaire and analyzed utilizing SPSS software and R programming. Results: The overall patient satisfaction score was 18.41 ± 3.49 out of 28, representing 65.8%. Sociodemographic characteristics such as participants aged 41-50 years ( Conclusion: The Overall PS among rural population with PHC was moderate. Moreover, health facilities including UHFWC, long waiting time and even getting free medicine were negatively associated with PS. Findings suggest that policymakers should provide emphasis on improving service efficiency, medicine availability and patient-centered care.
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