ArticleFrontiers in public health2026
Wuli-Shili-Renli methodology as a service quality management tool among private older adults care institutions in Taizhou, China: an empirical study.
Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Background: Population aging, a global crisis, has made private integrated medical - nursing facilities the primary providers for older adults care. However, the operational flaws of these facilities can potentially be addressed by the China - originated Wuli-Shili-Renli (WSR) methodology, which integrates physical resources, systematic management, and human factors. Methods: A retrospective empirical before-after study was conducted to evaluate the implementation effect of the WSR framework on service quality management in one representative private integrated medical-nursing care institution in Taizhou between 2021 and 2024. All outcome indicators adopted in this study were longitudinal annual monitoring data independently collected from this single institution. Pre- and post-implementation data were compared to assess improvements in service quality across different dimensions of the WSR framework. Results: Statistically significant improvements were associated with WSR framework implementation: in Service Resources (Wuli), the 24-h on-duty rate of clinical doctors increased from 71.51% to 100% ( Conclusion: The WSR-based model was associated with optimized resource allocation, standardized processes, and improved evaluation, providing a scalable path for the high-quality development of geriatric care services amid population aging.
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