ArticleExploratory research in clinical and social pharmacy2026
Diffusion of innovations of digital and remote services in Finnish community pharmacies during the early phase of the COVID-19 pandemic: A National Survey.
Article in Exploratory research in clinical and social pharmacy, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Aim: To examine Finnish community pharmacy owners' readiness to adopt innovations and its association with implementation of digital and remote services during the first wave of the COVID-19 pandemic (December 2019-October 2020). Methods: A nationwide cross-sectional survey was conducted among all private community pharmacy owners in Finland in October-November 2020. A study-specific electronic questionnaire assessed changes in digital and remote service provision. Innovation readiness was measured using a validated instrument based on Rogers' Diffusion of Innovations theory, and pharmacies were classified as early or late adopters. Data were analysed using chi-square tests, Wilcoxon signed-rank tests, and multivariable ordinal logistic regression. Results: Responses were received from 175 of 619 pharmacies (28%). Remote service provision increased significantly. Availability of medicine pick-up lockers rose from 21% to 39% ( Conclusions: Finnish community pharmacies rapidly expanded digital and remote services in response to COVID-19. Innovation readiness was an important determinant of service development, although the low response rate may have overestimated innovativeness.
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