ArticleFrontiers in medicine2026
Determinants of patient satisfaction with Wasfaty and community pharmacy services in Aseer, Saudi Arabia: a cross-sectional study.
Article in Frontiers in medicine, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. An erratum has been issued. Not yet cited in PubMed.
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Corrections and comments
- Erratum issued
Authors and funding
9 authors.
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Abstract
Background: Wasfaty is a national electronic prescription system in Saudi Arabia linking healthcare facilities with community pharmacies to improve medication access. As digital health services expand, patient satisfaction is increasingly important, with limited evidence from the Aseer region. This study assessed patient satisfaction with Wasfaty and community pharmacy services and its associated demographic and service-related factors. Methods: A cross-sectional survey was conducted (5 September-25 October 2025) among adults (≥18 years) in the Aseer region using Wasfaty or community pharmacy services. Participants were recruited via convenience sampling and completed a structured questionnaire assessing sociodemographics, Wasfaty use, and satisfaction. Data were analyzed using descriptive and inferential statistics, with Results: A total of 446 participants were enrolled, most of whom were female (57.6%) and aged 30-49 years (63.7%). Overall satisfaction with Wasfaty and community pharmacy services was high, with more than three-quarters reporting positive experiences. Ease of use was highly rated, while concerns were noted regarding medication availability and waiting times. Ease of use showed a moderate positive correlation with Wasfaty satisfaction ( Conclusion: Overall satisfaction with the Wasfaty system and community pharmacy services was generally high, although some participants reported neutral or dissatisfied responses, indicating variability across service domains. Key concerns included medication availability, waiting times, and communication, highlighting areas for improvement to enhance patient experience and service quality.
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