ArticleFrontiers in psychology2026
Research on factors affecting trust formation of generative AI agents in human-AI interaction contexts.
Article in Frontiers in psychology, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Introduction: As generative artificial intelligence (GenAI) becomes deeply embedded in cognitive workflows, its inherent probabilistic generation mechanisms and the possibility of machine hallucinations may complicate the stability of semi-technical users' trust. This study examined how semi-technical users' interaction trust toward generative AI agents is associated with perceived explainability, perceived intention alignment, and perceived sense of agency, while also considering the moderating roles of perceived task complexity and domain self-efficacy. Methods: Survey data from 312 semi-technical users with experience in AI-assisted development were analyzed using structural equation modeling. Results: The results indicated that perceived explainability and perceived intention alignment were strongly and positively associated with perceived reliability, whereas perceived sense of agency showed only a small positive association with perceived reliability. Perceived reliability, in turn, was positively associated with human-agent trust. Notably, perceived reliability significantly mediated the associations between these two predictors and human-agent trust, whereas the indirect association involving perceived sense of agency approached but did not reach the conventional significance threshold and was therefore interpreted only as suggestive evidence. Furthermore, perceived task complexity positively conditioned the relationship between perceived explainability and perceived reliability. Domain self-efficacy also showed a significant positive moderation pattern in the relationship between perceived intention alignment and perceived reliability, which was opposite to the hypothesized negative direction. Discussion: These findings suggest that transparent and intention-aligned interaction designs may be especially important for supporting reliability-based trust formation in generative AI-assisted development, while user agency may require additional mechanisms beyond perceived reliability to account for its role in trust formation.
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