ArticleNursing & health sciences2026
Turkish Adaptation and Psychometric Evaluation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey: A Multicenter Study.
Article in Nursing & health sciences, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Patient experience is a critical indicator of healthcare quality and therefore requires assessment using robust measurement tools. One such is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. However, limited evidence supports its validation, underscoring the need for further psychometric evaluation across diverse healthcare contexts. A multicenter cross-sectional psychometric study was conducted across three private hospitals in Turkey. Between December 2023 and December 2024, data were collected from 478 patients following hospital discharge. Content validity was assessed using content validity indices, and construct validity was examined through confirmatory factor analysis. Reliability was assessed using Cronbach's alpha and McDonald's omega. The Turkish HCAHPS maintained its original structure with excellent content validity. Confirmatory factor analysis demonstrated a good model fit (χ
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