ArticlePloS one2026
The effect of social media interaction on consumer engagement: The role of psychological ownership.
Article in PloS one, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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3 authors.
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Abstract
Social media interaction plays a crucial role in shaping consumer-brand relationships and enhancing engagement behavior. Drawing on social exchange theory, this study investigates how social media interaction fosters psychological ownership, thereby strengthening consumer engagement. An online questionnaire survey is conducted among 590 social media users via the Wenjuanxing platform to collect empirical data, which is analysed using a structural equation model. The results show that consumer-consumer interaction and consumer-seller interaction are positively related to four dimensions of consumer engagement: purchases, referrals, influence, and knowledge. In addition, psychological ownership mediates the effects of consumer-consumer interaction and consumer-seller interaction on influence and knowledge. The study also shows that the professionalism of opinion leaders positively moderates the impact of consumer-seller interaction on psychological ownership. This study contributes to theory by clarifying the psychological mechanisms underlying social media interaction and providing actionable insights for companies seeking to enhance consumer engagement and improve marketing performance.
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