Teleworking and its impact on health and well-being: a systematic review of longitudinal studies considering the psychosocial work environment (2005-2024).

backgroundTeleworking expanded dramatically during the COVID-19 pandemic and is expected to remain widespread. While it offers benefits such as greater autonomy and improved work-life balance, teleworking also poses challenges related to workload, social isolation, and blurred boundaries between work and personal life, shaped by the psychosocial work environment. These contrasting effects raise questions about whether teleworking promotes or undermines workers' health. This systematic review synthesizes longitudinal evidence on the relationship between teleworking and workers' health, with particular attention to the role of the psychosocial work environment as an explanatory framework. Specifically, it addresses two questions: (1) What is the impact of teleworking on health (physical and mental) when psychosocial work environment factors are considered? (2) How have longitudinal studies examined the relationship between teleworking and health, including direct, mediation, and moderation effects, and how the role of teleworking in these relationships has been studied?

methodsThis systematic review was registered in the International Prospective Register of Systematic Reviews (PROSPERO) (CRD42024599518). We searched five electronic databases (Embase, Medline, PsycInfo, Web of Science, CINAHL Plus) and bibliographies for longitudinal studies published between 2005 and 2024 in OECD countries. Eligible studies examined teleworking and workers' health (physical and/or psychological) in combination with psychosocial work environment factors. Study quality was assessed using the National Heart, Lung, and Blood Institute (NHLBI) Quality Assessment Tool. Data from 20 studies published between 2017 and 2024 were extracted and synthesized based on study and psychosocial work environment characteristics, as well as the nature of the association between telework and health outcomes.

resultsAll 20 studies were rated fair or good in methodological quality. Teleworking effects on health were heterogeneous and context-dependent, increasing psychological distress, exhaustion, and anxiety under high psychosocial risk (i.e., adverse work conditions such as high workload or work intensification, low autonomy, limited social support, job insecurity, reduced psychological detachment, and blurred work-nonwork boundaries) or mandatory arrangements, but protective with autonomy, supportive psychosocial conditions, or individual resources. Psychosocial work environment factors such as autonomy, job security, workload, and social support emerged as central determinants of health outcomes. Effects operated through moderation and mediation involving psychosocial work environment factors. Important gaps remain, particularly the limited investigation of physical health outcomes.

conclusionsTeleworking is neither uniformly beneficial nor harmful. Its health impact depends on psychosocial work environment factors, individual characteristics, and contextual conditions. Longitudinal research should expand the range of psychosocial work environment factors examined, consider physical health outcomes, and investigate effects across pre-, during-, and post-pandemic periods. These insights are critical to inform evidence-based workplace interventions and organizational policies that promote employee health.