ArticleDigital health
Knowledge, perceptions, and readiness to use electronic pharmacy services among the Syrian population: A cross-sectional study.
Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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5 authors.
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Abstract
Objectives: This study assessed knowledge, perceptions, and readiness to use e-pharmacy services among adults in Syria, and examined demographic predictors of awareness and readiness. Methods: A cross-sectional online survey was conducted between November and December 2025 among adults aged ≥18 years residing in Syria. The questionnaire recorded demographic characteristics, prior awareness and use of e-pharmacy, perceived benefits and disadvantages, and readiness to adopt e-pharmacy services. Results: A total of 600 participants completed the survey. Half (50.2%) had heard of e-pharmacy, while only 14.3% had previously used such services. Perceived benefits received high agreement (mean 3.94/5), especially regarding convenience, time savings, and protection during epidemics. Perceived disadvantages were moderate (mean 3.56/5), with concerns related to privacy, communication errors, and reduced interpersonal interaction. Overall, 53.7% expressed willingness to use e-pharmacy, with the strongest interest in adherence monitoring (79.8%), home medication reviews (78.2%), and side-effect follow-up (74%). In multivariate analysis, higher education, medical-related fields, higher income, female gender, and not having children predicted greater knowledge. Readiness was independently associated only with income and marital status. Conclusions: Syrian adults show favorable perceptions and moderate readiness toward e-pharmacy despite low actual use. Addressing digital infrastructure gaps, enhancing digital literacy, and strengthening regulatory frameworks may support broader integration of e-pharmacy into Syria's evolving digital health ecosystem.
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