ArticleOpen veterinary journal2026
Client experience and owner-reported functional recovery after feline orthopedic surgery: A structural equation model of loyalty and recommendation intentions.
Article in Open veterinary journal, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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3 authors.
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Abstract
Background: As client experience becomes an established quality domain in veterinary care, owner appraisals of postoperative recovery may influence downstream behavioral intentions. In feline medicine, postoperative recovery in daily life is commonly inferred from owner observations using structured owner-reported outcome measures, where patients cannot self-report. Aim: To examine how client experience (CE), modeled as a reflective-reflective higher order construct, relates to owner-perceived postoperative functional recovery and how CE and owner-reported outcomes (ORO) predict client loyalty (CL) and recommendation likelihood (RL), including ORO's mediating role. Methods: Owners of cats who underwent orthopedic surgery at an Indonesian feline referral clinic completed a cross-sectional online questionnaire ( Results: CE positively predicted ORO (β = 0.677, Conclusion: In feline orthopedic pathways, perioperative communication, empathy, pain management guidance, and shared decision-making are clinically relevant care-process targets associated with stronger owner-perceived recovery and higher continuity intentions. Recommendation intention appeared to be primarily experience-driven rather than recovery-driven. The findings should be interpreted in light of the cross-sectional, single-clinic design and the use of FMPI-sf as a postoperative proxy measure.
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