Evidence map›Paper›PMID 42365466›Full record

ArticleJournal of nursing management2026

The Impact of Digital Healthcare Adoption and Service Quality on Patient Satisfaction: The Moderating Role of Telehealth Services in Pakistan.

Shahida Kanwel, Zhiqiang Ma, Arif Jameel, Mingxing Li, Abid Hussain, Bailin Ge, Bahar Hussain, Saif Ahmed

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Journal of nursing management, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

8 authors.

Shahida KanwelSchool of Management, Jiangsu University, Zhenjiang, 212013, Jiangsu, China, ujs.edu.cn.ORCID https://orcid.org/0000-0002-9472-8005
Zhiqiang MaSchool of Management, Jiangsu University, Zhenjiang, 212013, Jiangsu, China, ujs.edu.cn.ORCID https://orcid.org/0000-0002-5555-2764
Arif JameelSchool of Business, Shandong Xiehe University, Jinan, 250109, China, sdxiehe.edu.cn.ORCID https://orcid.org/0000-0001-8551-4040
Mingxing LiSchool of Management, Jiangsu University, Zhenjiang, 212013, Jiangsu, China, ujs.edu.cn.ORCID https://orcid.org/0000-0002-4039-5997
Abid HussainSchool of Nursing, Shandong Xiehe University, Jinan, 250109, China, sdxiehe.edu.cn.ORCID https://orcid.org/0000-0001-5592-1446
Bailin GeSchool of Management, Jiangsu University, Zhenjiang, 212013, Jiangsu, China, ujs.edu.cn.
Bahar HussainInstitute of Business Management Sciences, University of Agriculture, Faisalabad, 03802, Pakistan, uam.edu.ng.
Saif AhmedDepartment of Public Administration, The Islamia University, Bahawalpur, 63100, Punjab, Pakistan, iub.edu.pk.

Funding

Jiangsu Funding Program for Excellent Postdoctoral Talent 2024ZB890National Natural Science Foundation of China 71573109National Natural Science Foundation of China 71974082
6 · The paper itself

Abstract

Digital services allow patients to efficiently access healthcare. These services work more effectively than traditional paper-based systems by delivering better patient outcomes, helping address global health challenges, and promoting the universal adoption of health technology. This study examined the impact of digital healthcare adoption and service quality on patient satisfaction in Pakistan's public healthcare sector and the moderating effect of telehealth services on this relationship. This study adopted the technology acceptance model to understand technology sophistication and how electronic medical records, digital patient systems, and technology impact healthcare through efficiency and communication. Simultaneously, the study examined the role of doctor services, nurse services, pharmacy services, and laboratory services in the patient experience. Random sampling techniques were employed, and questionnaires were distributed to 573 respondents across five central districts of Punjab, Pakistan. The hypotheses were tested using IBM SPSS Statistics, Amos, and structural equation modeling. These findings show that digital healthcare adoption and service quality significantly improve patient satisfaction, whereas telehealth services reinforce these relationships by overcoming geographical and logistical hurdles. The conclusions of this study offer pragmatic guidance to policymakers and healthcare administrators for devising digital healthcare strategies to improve patient outcomes.

Indexed as

Patient SatisfactionQuality of Health CareTelemedicineAdultDigital HealthFemaleHumansMaleMiddle AgedPakistanSurveys and Questionnairesdigital healthcare adoptiondoctor–patient communicationpatient satisfactiontelehealth services

Identifiers

PMID42365466
PMCPMC13310423

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.