ArticleBehavioral sciences (Basel, Switzerland)2026
Spiritual Leadership in Hotels and Service Performance Under Emotional Demands: The Mediating Role of Emotion Regulation Self-Efficacy.
Article in Behavioral sciences (Basel, Switzerland), 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
This study analyzes the relationships among spiritual leadership, emotion regulation self-efficacy, and service performance in the hotel industry where emotional labor is emphasized. Data were collected through an online survey of hotel employees at three-star or higher-grade hotels in Korea. A total of 347 valid samples were analyzed using confirmatory factor analysis and structural equation modeling. Four hypotheses were established. First, spiritual leadership was expected to positively relate to emotion regulation self-efficacy. Second, emotion regulation self-efficacy would be positively related to service performance. Third, spiritual leadership was hypothesized to have a positive relationship with service performance. Fourth, emotion regulation self-efficacy was expected to mediate a positive relationship between spiritual leadership and service performance. The results of the analysis supported all four hypotheses. The findings indicate that spiritual leadership enhances employees' emotion regulation self-efficacy, improving emotion regulation and, in turn, service performance. Therefore, hotel organizations should consider improving service performance and competitiveness by developing leadership strategies and educational programs that strengthen employees' emotion regulation capabilities.
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