ArticleFrontiers in health services2026
Person-centered hospital care in Indonesia: the role of digital health competency, user interface quality, and user experience in a multi-hospital study.
Article in Frontiers in health services, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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10 authors.
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Abstract
Introduction: Hospital digitalization is expected to strengthen person-centered care, yet the everyday experience of healthcare workers depends on both digital readiness and the usability of the systems they operate. This study examined how digital health competency and perceived user interface quality relate to user experience during routine hospital digital work in Indonesia. Methods: A cross-sectional survey was conducted among healthcare workers from 20 hospitals in Semarang, Indonesia ( Results: Perceived user interface quality was the strongest and most proximal correlate of user experience. Digital health competency showed no detectable direct association with user experience and no indirect association through user interface quality. Hospital-level clustering explained only a small share of the variance in user experience, indicating that most variability occurred at the individual level. Item-level user interface quality responses highlighted actionable priorities-especially system stability (fewer errors), visibility of system status, and in-context help and error-recovery support. Conclusion: Improving user interface quality appears to be a higher-leverage pathway for strengthening user experience and enabling person-centered workflows than generic digital upskilling alone. Digitalization strategies should treat usability as core infrastructure work by embedding human-centered requirements into procurement, acceptance testing, and continuous post-implementation improvement tailored to profession-specific workflows and organizational context.
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