Evidence map›Paper›PMID 42317249›Full record

ArticleJournal of patient experience2026

Building Patient Capabilities for Using Virtual Care: A Document Analysis of Patient Support Resources and Guidance.

Ramya Walsan, Ashfaq Chauhan, Rebecca Mitchell, Corey Adams, Sagda Osman, Elizabeth Manias, Anita Vandyke, Prince Peprah, Bronwyn Newman, Nadine Elkabbout and 1 more

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in Journal of patient experience, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

11 authors.

Ramya WalsanAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.ORCID https://orcid.org/0000-0002-4359-6794
Ashfaq ChauhanAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.
Rebecca MitchellAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.
Corey AdamsAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.ORCID https://orcid.org/0000-0001-9263-8658
Sagda OsmanAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.
Elizabeth ManiasMonash Nursing and Midwifery, Monash University, VIC, Australia.
Anita VandykeHealth Infrastructure NSW, Commercial & Capital Advisory, St Leonards, NSW, Australia.
Prince PeprahAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.
Bronwyn NewmanAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.
Nadine ElkabboutNafs Counselling, Sydney, NSW, Australia.
Reema HarrisonAustralian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences Macquarie University, North Ryde, NSW, Australia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

As virtual care becomes embedded in healthcare delivery, understanding the capabilities patients need to engage with these services is critical to safe, equitable access. This study aimed to identify patient capabilities for virtual care engagement described in existing guidance and support resources. Document analysis was used to examine patient-focused documents from Australia and New Zealand. A comprehensive search was conducted across the websites of 83 government departments, healthcare agencies, private healthcare organisations, and consumer organisations. Thematic framework analysis was applied to synthesise the findings. Three overarching capability themes with nine sub themes were identified: (1) Technology and Infrastructure (2) Literacy and Advocacy and (3) Service Engagement capabilities. Most documents prioritised technology and task-based engagement with limited attention to equity, advocacy, safety, privacy and support for priority groups. Findings highlight essential patient capabilities for virtual care and reveal important gaps. However, this study was limited to publicly available documents from two countries and may not fully capture informal or practice-based support available for virtual care use. Future research should examine how these capabilities are enacted in real-world settings and explore patient perspectives across diverse populations to inform more inclusive and equitable virtual care design.

Indexed as

digital healthpatient engagementpatient participationpatient skillstelehealthvirtual care

Identifiers

PMID42317249
PMCPMC13272990

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.