ArticleFrontiers in public health2026
Primary care visit trends in a public safety net health system during the COVID-19 pandemic.
Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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8 authors.
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Abstract
Background: Little is known about access to care and telehealth trends in safety net settings during the Coronavirus-19 (COVID-19) pandemic. Methods: We analyzed electronic health record data from patients assigned to a large, publicly funded, urban safety net system for primary care. We compared primary care visit types- in-person, telehealth (combined telephone and video visits), telephone, and video - between English-speaking patients and patients with limited English proficiency (LEP) across three study periods: pre-pandemic (March 2019-February 2020), pandemic Year 1 (March 2020-February 2021), and pandemic Year 2 (March 2021-December 2022). Results: Prior to the pandemic, 19% (English-speaking) and 17% (LEP) of primary care patients had a telehealth visit. This increased to 94% (English-speaking) and 95% (LEP) in Year 1 and 83% (English-speaking) and 85% (LEP) in Year 2. Over 80% of these telehealth visits were telephone visits. Conclusion: Telephone visits were critical in maintaining access to primary care during the COVID-19 pandemic. Eliminating telephone visits as a billable visit could disproportionately affect underserved populations.
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