ArticleFrontiers in health services2026
Professionalism on camera: results of a telehealth etiquette pilot curriculum on health profession students' competency.
Article in Frontiers in health services, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Introduction: Telehealth etiquette refers to professional behaviors that support effective virtual communication between patients and providers. While telehealth has become a lasting part of healthcare delivery, most health professions programs have been slow to respond to the changing healthcare landscape through curricular updates. This pilot study explored the impact of a novel telehealth etiquette curriculum on graduate health professions students' competencies and on patient satisfaction ratings utilizing proxy ratings from simulated participants (SP). Methods: Using a mixed-methods design, eight graduate students (four nurse practitioner, four speech-language pathology) participated in the curriculum, inclusive of asynchronous training, precepted practice, telesimulations with an SP, and weekly self-reflections in a student-led university clinic. Pre- and post-intervention data included student surveys and weekly journal reflections as well as SP ratings. Results: Students increased their application of etiquette skills significantly ( Discussion: The telehealth etiquette curriculum improved students' growth in patient-centered videoconferencing-based virtual care communication, thereby optimizing the digital readiness of these future health professionals. Although improvements in proxy patient satisfaction were not found, students consistently described stronger connections with clients. Future studies with larger, multi-site cohorts and validated patient satisfaction tools are needed to better understand the impact of telehealth etiquette training and to further guide its integration into health professions curricula.
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