ArticleJournal of family medicine and primary care2026
Public healthcare service quality in rural Northeast India: Evidence from Phek District, Nagaland.
Article in Journal of family medicine and primary care, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
0 citing papers in PubMed.
No citing paper in PubMed yet.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Introduction: The quality of healthcare services is increasingly viewed as a vital component for patient satisfaction and health outcomes. Among the various frameworks used to assess service quality, SERVQUAL model emerged as one of the most used tools and assessing this is vital to identify gaps in healthcare service delivery. For regions like Northeast India, with geographical and resource constraints, such assessments can help identify gaps to enhance the overall health system. Objective: To assess the quality of public healthcare services in rural Northeast India, using the SERVQUAL model in Phek District, Nagaland. Materials and Methods: This study used a structured questionnaire adopted from the original SERVQUAL model. Data were collected from 282 households, who accessed public healthcare centers within the past 365 days. Both their expectations prior to service utilization and perceptions after service utilization were recorded. Results: Findings from the study revealed negative gap scores in all the five dimensions, indicating that patient expectations consistently exceeded perceptions. Reliability and Tangibility dimensions recorded the largest gap highlighting the existence of systematic issues on dependability of service delivery. Meanwhile, Assurance recorded the least gap suggesting that while structural and procedural shortcomings persisted, healthcare workers still attempt to maintain compassionate interactions with the patients. Subsequently, paired Conclusion: The findings underscore the persistent quality gaps in rural healthcare delivery. Addressing these gaps is essential for strengthening the rural healthcare system and enhancing patient trust in public healthcare.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.