ArticleNursing open2026
Development of a Patient-Centered Communication Skills Training: A Qualitative Exploration of Nurse Managers' Perspectives.
Article in Nursing open, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
backgroundCommunication skills training can enhance nursing professionals' patient-centered communication skills, fostering positive health outcomes for both patients and nursing professionals. Understanding experiences and preferences of the target group is crucial when developing a specific communication skills training. Thus, it is essential to involve not only nurses but also nurse managers in the training development, as they offer a comprehensive overview of communication challenges experienced by nursing staff.
aimThis study aimed to explore nurse managers' perspectives on essential content for developing a patient-centered communication skills training.
designQualitative study using semi-structured interviews.
methodWe conducted interviews with nurse managers working at an academic medical center in Germany. Transcripts of audio-recorded interviews were analysed using Kuckatz's qualitative content analysis.
resultsN = 18 nurse managers from various medical disciplines such as gynaecology, psychiatry, paediatrics, and neurology participated in the study. Participants identified enhancing general communication skills and strategies such as showing empathy and applying tailored communication, addressing communication challenges with patients, fostering professional self-awareness, communication with relatives, and navigating culturally sensitive communication as potential content of a future patient-centered communication skills training.
conclusionNurse managers identified several communication aspects which should be included in a communication skills training, with many findings resembling those from international studies on communication in nursing care. However, our results are not limited to specific medical disciplines such as intensive care or oncology. Overall, these findings demonstrate that nurse managers are aware of nurses' communication challenges and needs and are willing to support efforts to improve their communication skills. REPORTING
methodNo Patient or Public Contribution.
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