ArticleBMC health services research2026
A comparison of physiotherapy services patients' satisfaction between the private and public sectors in Jordan.
Article in BMC health services research, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
backgroundPatient satisfaction is an important measure of quality of service outcomes, used to measure different aspects of patient health care. The study aimed to compare the level of patient satisfaction among those receiving physiotherapy services in private versus public sectors in Jordan.
methodsA comparative cross-sectional study was conducted among physiotherapy services in private physiotherapy centers and the public sectors. The MedRisk survey questionnaire, designed to measure patient satisfaction with Physical Therapy care, was used in the study. Relevant demographic and global satisfaction items were included in the Jordan study. The participants (N = 224) were patients who received physiotherapy services as outpatients in four private physiotherapy centres, public sectors, and who completed a 26-item closed-ended structured questionnaire titled the MedRisk survey from January 2019 to January 2022. he data were analyzed using SPSS version 26 to assess frequencies and responses from the questionnaire. Descriptive analyses, chi-square tests, and Mann-Whitney U tests were employed to evaluate differences in patient satisfaction with physical therapy services. A significance level of less than 0.05 was used to determine meaningful differences.
resultsThe survey questionnaire was completed by 224 patients, with a response rate of 74.67% across private physiotherapy centers, hospitals, and public sectors. Of the 224 patients, 137 (61.2%) were male, and 87 (38.8%) were female. The p-value was > 0.05, indicating no significant difference in satisfaction by gender.
conclusionPatients receiving physiotherapy in private centers and hospitals reported higher levels of satisfaction compared with those who received therapy in public sectors. Public hospital patients reported lower satisfaction with physiotherapy facilities and arranging appointments. To manage the high number of patients seen in public sectors' physiotherapy departments, the public sectors must provide suitable infrastructure.
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