Evidence map›Paper›PMID 42024184›Full record

ArticleWiener medizinische Wochenschrift (1946)2026

Towards integrated people-centred health services: patient-reported experiences of post-COVID care in Austria.

Karen Laureen Pesta, Timothy Hasenöhrl, Mohammad Keilani, Martin Bauer, Richard Crevenna

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Article in Wiener medizinische Wochenschrift (1946), 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

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4 · The record

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5 · Who and what money

Authors and funding

5 authors.

Karen Laureen PestaDepartment of Physical Medicine, Rehabilitation and Occupational Medicine, Medical University of Vienna, Waehringer Guertel 18-20, 1090, Vienna, Austria.
Timothy HasenöhrlDepartment of Physical Medicine, Rehabilitation and Occupational Medicine, Medical University of Vienna, Waehringer Guertel 18-20, 1090, Vienna, Austria.
Mohammad KeilaniDepartment of Physical Medicine, Rehabilitation and Occupational Medicine, Medical University of Vienna, Waehringer Guertel 18-20, 1090, Vienna, Austria.
Martin BauerHochschule Burgenland, University of Applied Sciences, Campus Eisenstadt, Campus 1, 7000, Eisenstadt, Austria.
Richard CrevennaDepartment of Physical Medicine, Rehabilitation and Occupational Medicine, Medical University of Vienna, Waehringer Guertel 18-20, 1090, Vienna, Austria. richard.crevenna@meduniwien.ac.at.ORCID http://orcid.org/0000-0002-9177-0101

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThis study examined patient perspectives and related the findings to the WHO framework for Integrated People-Centred Health Services in Austrian patients suffering from post-COVID symptoms.

methodsAn online survey was conducted among residents suffering from post-COVID-19 syndrome. Data from 312 participants were analyzed to identify structural dimensions of care experience.

resultsThe sample was predominantly female (83.7%). Most participants reported reduced quality of life (82.0%) and lasting work impairment (65.4%). Financial strain was substantial, with 43% reporting >€10,000 in expenses. Perceived barriers were lack of specialized centers (90.7%), insufficient treatment information (86.2%), and limited insurance support (67.0%). Factor analysis confirmed four dimensions - patient-centredness & individualization, efficacy & support, quality & continuity and accessibility - explaining 53.9% of variance (KMO = 0.924). Gender differences were not significant.

conclusionPatients suffering from post-COVID symptoms perceive patient care in Austria as unable to adequately meet their needs. Pushing ahead with the planned implementation of specialized centers makes sense from both a medical and economic perspective.

Indexed as

Health economics AustriaIntegrated people-centred health servicesPatient experiencePost-COVID syndromePrimary careQuality of life

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