ArticleInternational journal of older people nursing2026
Like Bits in a Jigsaw: Exploring Ancillary Staff Interactions With Care Home Residents.
Article in International journal of older people nursing, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
1 citing paper in PubMed.
- Psychological Distress Among Primary Care Professionals in Singapore: Repeated-Measures Analyses of Two Independent Observation Windows (HADS and GHQ-12).Healthcare (Basel, Switzerland) · 2026Article
Corrections and comments
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Authors and funding
6 authors.
Funding
Abstract
objectivesTo explore accounts of the interactions between ancillary workers and care home residents during COVID-19 pandemic lockdowns.
designQualitative interview study, following appropriate ethical approvals and procedures.
settingParticipants were recruited from care homes in England and through known networks. Interviews were conducted online or face-to-face when pandemic-related contact restrictions were lifted, according to participants' convenience and comfort.
participantsSixty-three participants were interviewed: 38 ancillary workers (9 cleaners, 14 catering staff, 12 housekeeping staff and 3 ancillary staff supervisors), 8 care home managers, 5 human resource managers, 5 care home residents and 7 family members.
resultsThe meaningful nature of interactions between ancillary staff and care home residents was evident in participant interviews, acknowledged by family relatives, residents, care home managers and ancillary workers. Interactions with ancillary workers contributed to care practices, and many relationships were enhanced during COVID-19. Participants felt these interactions contributed to the 'jigsaw' of the care home environment, and often positively impacted on staff well-being. Management support to enable these interactions was important and could make relationship-based care more meaningful.
conclusionsInteractions between ancillary workers and care home residents are important, can contribute to staff well-being and resident quality of life by fostering relationship-based care and promote the sharing of health and care information. IMPLICATION FOR PRACTICE: Manager and supervisor recognition of this workforces 2019 contribution to relationship-based care and to improve overall care home environments is needed, as well as staff development opportunities to enhance these relationships too.
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Registered trials
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