Evidence map›Paper›PMID 41940922›Full record

ReviewJournal of immigrant and minority health2026

Virtual Care and Compassion for Migrants and Refugees: A Scoping Review.

Emily Ha, Isabelle Choon-Kon-Yune, Kyla Gaeul Lee, Marlena Dang Nguyen, Oluwatoni Makanjuola, Vanessa Redditt, James Shaw, Ibukun-Oluwa Omolade Abejirinde

Abstract readReview
PubMed Publisher
In one paragraph

Review in Journal of immigrant and minority health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

8 authors.

Emily Ha *Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Isabelle Choon-Kon-Yune *Institute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Kyla Gaeul LeeInstitute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Marlena Dang NguyenHamilton Health Sciences, Hamilton, Canada.
Oluwatoni MakanjuolaInstitute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Vanessa ReddittTemerty Faculty of Medicine, University of Toronto, Toronto, Canada.
James ShawInstitute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada.
Ibukun-Oluwa Omolade AbejirindeInstitute for Health System Solutions and Virtual Care, Women's College Hospital, Toronto, Canada. ibukun.abejirinde@thp.ca.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Compassion is a key characteristic of quality healthcare, widely studied in in-person settings among diverse populations. However, how compassion in virtual care is conceptualized and experienced by migrants and refugees, as well as by the healthcare providers delivering care to these populations, remains unclear. This scoping review aimed to (1) synthesize peer-reviewed literature examining how compassionate virtual care is conceptualized and experienced by migrants and refugees, as well as by healthcare providers delivering virtual care to these populations, and (2) identify the facilitators and barriers influencing access to, uptake of, and the delivery of compassionate virtual care. A systematic search of MEDLINE, PsycINFO, and Scopus from 2010 to 2024 identified studies focused on migrant and refugee populations or their healthcare providers, digital health modalities, and compassionate care or related traits. Following title and abstract screening, two reviewers conducted full-text review and extracted data, which were synthesized using a narrative and thematic approach. Of 2,630 records, 38 studies met inclusion criteria. Compassionate virtual care was described through traits such as trust, comfort, safety, and emotional support. It was conceptualized as both an outcome of addressing equity-related barriers in healthcare and a process of receiving quality care. Migrants and refugees perceived virtual care as compassionate when providers accommodated their individualized needs, offered culturally safe practices, and created linguistically accessible environments. Structural and sociotechnical barriers, such as limited technology access and digital literacy, prohibited compassionate care. This review underscores the need for culturally sensitive and linguistically accessible virtual care models that are responsive to the intersecting identities of end users and highlights the need for research into structural and institutional factors that can support compassionate care in digitally enabled health systems. These findings can inform equitable and inclusive healthcare delivery for migrants and refugees.

Indexed as

CompassionDigital healthHealth equityMigrant healthRefugee healthScoping reviewVirtual care

Identifiers

PMID41940922

What OpenQuestion holds

Textmetadata
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.