Evidence map›Paper›PMID 41884954›Full record

ArticleHealth expectations : an international journal of public participation in health care and health policy2026

'Communication Is Crucial': A Qualitative Study of Patient Expectations of Diagnostic Tests in Emergency Medicine Practice.

Vinay Gangathimmaiah, Rebecca Evans, Tarun Sen Gupta, Karen Cupitt, Sharon Oakley, Karen Carlisle

Abstract read
In one paragraph

Article in Health expectations : an international journal of public participation in health care and health policy, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

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0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

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2 · The registry

The trial behind it

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Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Vinay GangathimmaiahDepartment of Emergency Medicine, Townsville University Hospital, Townsville, Australia.ORCID 0000-0002-9813-4044
Rebecca EvansCollege of Medicine and Dentistry, James Cook University, Townsville, Australia.
Tarun Sen GuptaCollege of Medicine and Dentistry, James Cook University, Townsville, Australia.ORCID 0000-0001-7698-1413
Karen CupittCommunity Collaborator, Townsville University Hospital, Townsville, Australia.
Sharon OakleyCommunity Collaborator, Townsville University Hospital, Townsville, Australia.
Karen CarlisleCollege of Medicine and Dentistry, James Cook University, Townsville, Australia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

introductionValue-based diagnostic tests improve patient safety. Understanding patient expectations can enhance the value of diagnostic tests in Emergency Departments. The aim of this study was to explore patient expectations about diagnostic tests to inform diagnostic stewardship in emergency medicine practice.

methodsA qualitative study of adult patients who had received care at Townsville University Hospital Emergency Department was conducted. The study was promoted through e-mail and social media. A convenience sample of consenting participants was recruited until data adequacy was achieved. Data were collected using focus groups with a pilot-tested guide to ensure clarity and consistency. Data were analysed by lead author using inductive content analysis to generate codes and themes. Themes were validated for credibility, transferability, dependability and confirmability using the following trustworthiness criteria: reflexivity, rich description, audit trail and participant validation.

resultsFive focus groups were conducted with 22 participants. Therapeutic relationship, communication, patient-centred care and quality of care were identified as the major themes of patient expectations when seeking Emergency Department care. Diagnostic test deliberations were expected to be respectful, trustworthy, empathetic and culturally safe. Patient engagement in decision making about diagnostic tests was considered essential to address individual symptoms and concerns. Participants expressed varied expectations regarding discussion about rationale and risks of tests. Questioning clinicians about tests was perceived to be a challenge due to power imbalance. Participants disagreed with defensive tests performed to minimise medicolegal liability. Timeliness of tests was acknowledged as resource dependent. Clinician-patient conflicts about tests were thought to be best resolved through a collaborative approach.

conclusionsPatients have diverse and nuanced expectations of diagnostic tests in emergency departments. Patients trust emergency clinicians to listen empathetically, explain carefully and choose tests wisely. Patient values, preferences, life experiences and vulnerability should be factored into decision-making about tests. Clinician-patient partnerships grounded in effective communication are essential for diagnostic stewardship. PATIENT OR PUBLIC CONTRIBUTION: Two patients with lived experience were involved in study design, data collection and review of final manuscript.

Indexed as

CommunicationDiagnostic Tests, RoutineEmergency MedicineEmergency Service, HospitalPatient SatisfactionAdultAgedDecision MakingFemaleFocus GroupsHumansMaleMiddle AgedPatient-Centered CarePhysician-Patient RelationsQualitative ResearchdiagnosisemergencyexpectationPatienttest

Identifiers

PMID41884954
PMCPMC13045229

What OpenQuestion holds

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LicenceCC BY
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.