ArticleJournal of public health research2026
Patient satisfaction levels with the services provided by the Ministry of Health Emergency Departments in Saudi Arabia.
Article in Journal of public health research, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
1 citing paper in PubMed.
- Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study.BMC health services research · 2026Article
Corrections and comments
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Authors and funding
9 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objectives: This study aimed to assess patient satisfaction with services provided by the Ministry of Health (MOH) Emergency Departments (EDs) across different regions in Saudi Arabia, as well as describe patient satisfaction across MOH EDs emergency department domains, compare overall satisfaction by demographic groups, and identify key factors influencing patient perceptions. Methods: A retrospective observational analysis was conducted using secondary data from the Press Ganey survey collected through the MOH Patient Experience Program. The study included responses from patients who visited MOH-affiliated EDs across Saudi Arabia between January and December 2023. Satisfaction scores across multiple domains, including arrival experience, nursing care, physician care, laboratory services, and pharmacy services, were analyzed. Results: A total of 116,060 patient responses were analyzed. The overall satisfaction score was 71.41 ± 31.06. Satisfaction was highest in the laboratory (83.27 ± 29.51), radiology (84.12 ± 27.76), and pharmacy (84.51 ± 24.79) domains, while arrival care (65.56 ± 37.21) and parking (67.53 ± 37.19) received lower ratings. Significant regional differences were observed, with the Western region reporting the highest satisfaction (77.19 ± 29.93) and the Southern region the lowest (66.1 ± 31.68; Conclusions: This study provides a large-scale assessment of patient satisfaction with MOH EDs across Saudi Arabia. Patient satisfaction with Saudi MOH EDs demonstrates moderate satisfaction overall, with significant variations across domains, regions, and demographic groups. These findings offer actionable insights: targeted interventions in low-performing regions, adoption of best practices from high-performing domains, and continuous quality improvement initiatives enhance patient experience and support the Saudi Vision.
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