Evidence map›Paper›PMID 41863969›Full record

ArticleClinics (Sao Paulo, Brazil)2026

Doctor competencies, patient expectations and healthcare context: connecting communication to satisfaction and trust.

Carlos Frederico Confort Campos, Clarice Rosa Olivo, Gabrielle Leite Silveira, Milton de Arruda Martins, Patricia Zen Tempski

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In one paragraph

Article in Clinics (Sao Paulo, Brazil), 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Carlos Frederico Confort CamposCenter for Development of Medical Education, Universidade de São Paulo, São Paulo, SP, Brazil; The Centre for Medical and Health Sciences Education, University of Auckland, Auckland, New Zealand. Electronic address: carloscampos@alumni.usp.br.
Clarice Rosa OlivoCenter for Development of Medical Education, Universidade de São Paulo, São Paulo, SP, Brazil.
Gabrielle Leite SilveiraCenter for Development of Medical Education, Universidade de São Paulo, São Paulo, SP, Brazil.
Milton de Arruda MartinsCenter for Development of Medical Education, Universidade de São Paulo, São Paulo, SP, Brazil.
Patricia Zen TempskiCenter for Development of Medical Education, Universidade de São Paulo, São Paulo, SP, Brazil.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectiveTo investigate which factors mediate the association between doctors' communication behaviours and patients' satisfaction with care and trust placed in their doctors.

methodsQualitative descriptive study conducted in a tertiary teaching hospital in São Paulo, Brazil, with 60 patients enrolled in the preoperative risk assessment clinic. They underwent a semi-structured interview, which was analysed using a reflexive thematic analysis approach.

resultsPatients' satisfaction with care and trust placed in their doctors were analysed. The main themes identified as mediating factors were doctors' competencies, patients subjectiveness, and healthcare context.

conclusionBetter understanding the mediators involved in the association between communication and patients' satisfaction and trust allows the creation of specific educational actions targeted at doctors. INNOVATION: We use a qualitative approach to identify mediating factors and shed light on how what happens in the "doctor's office" can mediate the connection between communication, satisfaction and trust.

Indexed as

Clinical competenceHealthcareHealth communicationPatient expectationsPatient satisfactionPhysician-patient relationsTrust

Identifiers

PMID41863969
PMCPMC13020020

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.