ArticleJAMIA open2026
Establishing the Digital Health Equity & Literacy Program (D-HELP): a student-led initiative to address digital health literacy gaps among emergency department patients at rush.
Article in JAMIA open, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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1 citing paper in PubMed.
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Authors and funding
11 authors.
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Abstract
Objective: To describe the development and early implementation of the Digital Health Equity & Literacy Program (D-HELP), a student-led quality improvement initiative to promote digital health engagement in the emergency department (ED). Materials and Methods: Trained student volunteers at Rush University Medical Center delivered in-person education on Epic MyChart and Rush On Demand telehealth services in English and Spanish. Eligible adult patients were identified through the EHR and engaged when clinically appropriate. Results: Over 4 months, 94 patients were approached, with 64 (68%) patients receiving some level of intervention. Volunteers documented encounter type, interpreter use, and unsolicited patient feedback. MyChart invitations were sent to 27 patients, with 7 registering on-site. Conclusion: D-HELP demonstrated feasibility, flexibility, and strong patient receptiveness in the ED setting. The model's low-resource, student-driven design supports scalability and provides a framework for expanding digital health literacy initiatives across diverse clinical settings while addressing social determinants of digital access.
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