Evidence map›Paper›PMID 41776658›Full record

SynthesisCritical care (London, England)2026

Effects of digital communication tools on patients, family members and health care professionals in adult ICUs: a mixed-methods systematic review.

Eunkyeong Oh, Anett Mueller-Alcazar, Sven Kottysch, Nikolas Groth, Candelaria Irene Mahlke

Abstract readSystematic Review
In one paragraph

Synthesis in Critical care (London, England), 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Eunkyeong OhDepartment of Psychiatry and Psychotherapy, University Medical Center Hamburg-Eppendorf (UKE), Hamburg, Germany. e.oh@uke.de.
Anett Mueller-AlcazarDepartment of Biological Psychology, Institute of Cognitive and Affective Neurosciences (ICAN), Medical School Hamburg (MSH), Hamburg, Germany. anett.mueller-alcazar@medicalschool-hamburg.de.
Sven KottyschICF Research Institute, MSH Medical School Hamburg, Hamburg, Germany.
Nikolas Groth *MSB Medical School Berlin, Faculty of Medicine, 14197, Berlin, Germany.
Candelaria Irene Mahlke *Department of Psychiatry and Psychotherapy, University Medical Center Hamburg-Eppendorf (UKE), Hamburg, Germany.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectiveThe COVID-19 pandemic accelerated the rapid adoption of digital communication tools in clinical settings. This review aims to identify, synthesize, and critically appraise evidence on digital communication methods or interventions in adult intensive care units (ICUs) intended to promote the psychological and physical well-being of patients and their families, and to explore the associated impacts on healthcare professionals.

designMixed-methods systematic review (MMSR). INFORMATION SOURCES: A systematic search was conducted in MEDLINE, CINAHL, PsycINFO, PSYNDEX, the Cochrane Library, and PROSPERO from 2010 to September 2023 and updated to July 2025. Reference lists and trial registries were screened for additional and ongoing studies.

methodsFollowing the JBI convergent integrated approach and PRISMA 2020 guidelines, quantitative data from randomized controlled trials (RCTs) were pooled in random-effects meta-analyses for family satisfaction and patient anxiety. Numerical findings from non-RCTs were qualitized and synthesized narratively. The qualitative data were subjected to thematic synthesis. All results were integrated into a single line of argument.

resultsFifty-four studies were included, comprising 22 qualitative, 25 quantitative, and 7 mixed-methods designs from 19 countries; 92% were conducted during the COVID-19 pandemic. Over half of the studies examined virtual visiting or video communication (57%, n = 31), whereas the others evaluated structured patient-status updates, family support teams, dynamic interaction platforms, or interventions for mechanically ventilated or delirious patients. Methodological quality was moderate to high in 96% of the studies. The meta-analysis of three RCTs demonstrated a moderate to strong improvement in family satisfaction (standardized mean difference = 0.76, 95% CI 0.45–1.06, p < .001) with virtual communication compared with usual care. Pooled effects on patient anxiety (mean difference = -2.19, 95% CI -4.62 to 0.23) and depression were nonsignificant, although qualitative findings consistently described perceived reductions in anxiety, loneliness, and emotional distress. Across study types, digital communication enhanced information sharing, supported shared decision-making, and increased family involvement. Key barriers included technical difficulties, privacy concerns, and staff workload, whereas facilitators comprised user-friendly technology, structured preparation, and continuity through a dedicated contact person.

conclusionsDigital communication in adult ICUs is feasible, acceptable, and beneficial for patients, relatives, and healthcare professionals. Virtual tools improve family satisfaction and complement patient- and family-centred care, but sustainable integration requires clear protocols, staff training, and ethical frameworks beyond pandemic conditions.

Indexed as

CommunicationCOVID-19FamilyHealth PersonnelIntensive Care UnitsAdultDigital HealthDigital MediaHumansSARS-CoV-2Digital communicationDigital health interventionsFamily-centred careIntensive care unitsMixed-methods systematic reviewVirtual visiting

Identifiers

PMID41776658
PMCPMC13007353

What OpenQuestion holds

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LicenceCC BY
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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.