Evidence map›Paper›PMID 41743486›Full record

ArticleFrontiers in public health2026

Patient satisfaction with pharmaceutical services in the context of chief pharmacist system: a comparative study from Shaanxi Province, China.

Yongjian Xu, Hui Li, Yazhuo Liu, Jia Wu, Jiaxin Sun, Xueyan Han, Shi An, Yinjun Tan, Yunlong Song, Yongbing Cheng and 1 more

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Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

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3 · Its place in the literature

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4 · The record

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5 · Who and what money

Authors and funding

11 authors.

Yongjian XuSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Hui LiSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Yazhuo LiuSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Jia WuSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Jiaxin SunSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Xueyan HanSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Shi AnSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Yinjun TanSchool of Public Policy and Administration, Xi'an Jiaotong University, Xi'an, China.
Yunlong SongShaanxi Provincial Centre for Disease Control and Prevention, Xi'an, China.
Yongbing ChengShaanxi Provincial Centre for Disease Control and Prevention, Xi'an, China.
Junteng HuInstitute of Science and Technology, Xi'an Jiaotong University, Xi'an, China.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: To improve rational use of medicines for better pharmaceutical services, the Chinese government has piloted Chief Pharmacist System (CPS). This study aims to explore the relationship between CPS and patient satisfaction by comparing satisfaction with pharmaceutical services between pilot and non-pilot public hospitals. Methods: A cross-sectional survey was conducted between July and August 2022. A total of 492 patients were included, with 276 from 9 pilot hospitals and 216 from 9 non-pilot hospitals. Patient satisfaction was measured using a 22-item questionnaire designed by Khudair and Raza, and a 0-100 scale overall satisfaction rating question. Multilevel linear regression models with random intercepts were used to account for the clustering of patients within hospitals to analyze the determinants of patient satisfaction. Results: The mean score of overall patient satisfaction in the pilot hospitals (89.13 ± 10.99) was higher than that of the non-pilot hospitals (85.67 ± 13.87) ( Conclusion: Patient satisfaction with pharmaceutical services was significantly higher in pilot hospitals than in non-pilot hospitals. The implementation of CPS was positively associated with patient satisfaction with pharmaceutical services. Policymakers could consider the broader adoption of CPS as a beneficial strategy for enhancing patient satisfaction. This could be complemented by efforts to ensure sufficient medication education, optimize pharmacy physical spaces, and advance targeted pharmacist training.

Indexed as

chief pharmacist systemChinacomparative studypatient satisfactionpharmaceutical services

Identifiers

PMID41743486
PMCPMC12929430

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