ArticlePloS one2026
Beyond automation: How IT professionals utilize the invisible AI arm?
Article in PloS one, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Authors and funding
3 authors.
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Abstract
Artificial intelligence (AI) is transforming task optimization across many occupations, particularly within the IT sector. Understanding how IT professionals use AI is crucial for establishing benchmarks and informing best practices. This mixed‑methods study combined two in‑depth interviews with AI‑using IT professionals and a survey of 50 IT professionals in North Macedonia. The survey examined which AI tools are used, for which tasks, and how often they are used in daily work. The results indicate that AI is integrated into multiple aspects of IT work, with task verification (coding assistance and technical documentation) as a common application. ChatGPT emerged as the preferred AI tool, frequently used for documentation and coding, and many IT managers reported using AI tools on a daily basis. These findings suggest that IT professionals go beyond simple automation by routinely embedding AI tools like ChatGPT into their workflows. The insights provide practical guidance for IT professionals and HR departments on how to plan tasks, design AI training, and support productivity and well‑being at work.
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