ArticleMayo Clinic proceedings. Digital health2026
Increased Utilization of Telemedical Emergency and Nonurgent Care Following Deployment of Virtual Triage and Care Referral in Australia.
Article in Mayo Clinic proceedings. Digital health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Authors and funding
9 authors.
Funding
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Abstract
Objective: To evaluate whether an artificial intelligence-based national virtual triage and care referral (VTCR) service in Australia improved care acuity level alignment, increased patient engagement of telemedicine services, and reduced emergency department demand by offering lower acuity, less costly options for urgent, virtual, or in-person care services. Patients and Methods: Cross-sectional analyses examined changes in patient care intent following VTCR to determine whether it facilitated patient adoption of new emergency and nonurgent telemedicine and virtual care services. Results: Virtual triage and care referral more than doubled the number of patients selecting appropriate, lower acuity nonurgent care from 330,279 (21.3%) to 820,800 (52.9%), an increase of 31.6 percentage points [PPs] ( Conclusion: Artificial intelligence-based VTCR improved alignment between patient perceived needs and recommended care pathways, not only driving greater use of appropriate, lower acuity, and telemedicine services but also reducing unnecessary in-person emergency visits. By eliminating uncertainty in care seeking and advancing adoption of new virtual emergency and nonurgent care options, VTCR offers a scalable, evidence-based solution for optimizing emergent and urgent care delivery and easing pressure on emergency departments across Australia.
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Registered trials
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