ArticleIndian journal of community medicine : official publication of Indian Association of Preventive & Social Medicine2025
Assessment of Maternal Satisfaction with Childbirth Services at Secondary Healthcare Facilities in District Dehradun, Uttarakhand, India-A Mixed Method Study.
Article in Indian journal of community medicine : official publication of Indian Association of Preventive & Social Medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Background: Materials and Methods: Mixed-method study was conducted across five healthcare facilities where both modes of delivery, normal vaginal and cesarean section, were available, in District Dehradun, Uttarakhand. One hundred and ninety-one women were interviewed using a Hindi-validated scale (SMMS), and 25 IDIs were conducted among healthcare providers, to understand their perspectives on factors influencing satisfaction and dissatisfaction of postnatal women with childbirth services. Result: All post-natal women (n = 191) were more satisfied with childbirth services. Mean satisfaction score was slightly higher for cesarean delivery (155.1 ± 10.8, n = 31) than normal vaginal delivery (154.1±9.9, n = 160), but not statistically significant. Overall experience was similar across all facilities. Lowest scores reported for factors: Food and sanitation services and respect for privacy. Healthcare providers' perspectives for high satisfaction among women were good behavior of healthcare workers, comfort provided, quality of services, prompt action, and immediate meeting with the baby, whereas for dissatisfaction was inadequate infrastructure, lack of privacy, quality services, manpower shortage, hygiene and sanitation, and inadequate material resources. Conclusion: The study reported a high level of satisfaction among postnatal women for childbirth services at secondary healthcare facilities, as in most cases, it was the only option for institutional delivery for them. However, healthcare professionals reported several areas of improvement in the services.
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