ArticleBMC health services research2026
Performance, acceptability, and impact of ambient listening scribe technology in an outpatient context: a mixed methods trial evaluation.
Article in BMC health services research, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
4 citing papers in PubMed.
- Bridging the trust-adoption gap for AI scribes in rural communities: A machine learning approach using the 2024 Canadian digital health survey.International journal of medical informatics · 2026Article
- Effect of use of ambient listening technology on patient-reported communication and satisfaction ratings.Journal of the American Medical Informatics Association : JAMIA · 2026Article
- Adding Artificial Intelligence to the Surgeon's Domain.World journal of surgery · 2026Review
- Real-world evaluation of an ambient AI scribe in Spanish outpatient care after 2.3 million uses: impact on clinician experience, semantic agreement, and workflow efficiency.Frontiers in digital health · 2026Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn 2024, Gold Coast Hospital and Health Service outpatient division initiated a 16-week trial of artificial intelligence (AI)-enabled ambient listening scribe technology. The objective of this pilot study was to evaluate scribe technology performance (according to dimensions of quality, utility and reliability) and its impact on the experience of outpatient clinicians and patients receiving care.
methodsA mixed method research design combined analysis of data from patient and staff surveys, staff interviews, scribe outputs and electronic medical records across a breadth of outpatient specialties.
resultsBy and large, ambient listening technology was associated with positive patient and staff experience. On average, 58% of scribe outputs were accepted without modification into the electronic outpatient note. There was limited evidence of bias in outputs, however there was some evidence of hallucination or incorrect outputs.
conclusionsQualitative and quantitative data were internally consistent and demonstrated that ambient listening technology can (1) produce an accurate summary of outpatient appointments, (2) enhance clinical note quality and (3) improve both clinician and patient experience. CLINICAL TRIAL NUMBER: Not applicable.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.