ArticleThe Veterinary record2026
Expectations of dog and cat owners when dealing with veterinary errors and the emotional impact of such errors.
Article in The Veterinary record, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
1 citing paper in PubMed.
- Understanding owners' expectations after veterinary errors: moving from blame to transparency and trust.The Veterinary record · 2026Article
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Authors and funding
4 authors.
Funding
Abstract
backgroundThis study explored dog and cat owners' experiences of veterinary medical errors and their emotional impact, hypothesising that such errors impose a significant emotional burden.
methodsGerman-speaking dog and cat owners who may have encountered a veterinary medical error were recruited via social media platforms and questioned through an online survey.
resultsA total of 509 pet owners completed the survey, with nearly four out of five owners (78%) reporting to have experienced a veterinary medical error. The predominant emotions associated with errors reported by the affected participants included disappointment (49%), annoyance (48%), sadness (45%) and anger (41%). To help resolve the situation and address the emotional impact, the participants suggested that veterinary surgeons should communicate face-to-face with affected owners (84%), be open and acknowledge alleged errors (84%), accept responsibility (73%) and demonstrate commitment to learning and improving following the incident (64%). LIMITATIONS: The social media recruitment process may have introduced bias, favouring those who are present online. In addition, errors were self-reported by owners and were not confirmed by cross-checking with medical records.
conclusionMedical errors cause a significant emotional burden for pet owners. A proactive, open and transparent approach by veterinary surgeons can mitigate this burden and strengthen the pet‒owner relationship.
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