ArticleReports of practical oncology and radiotherapy : journal of Greatpoland Cancer Center in Poznan and Polish Society of Radiation Oncology2025
The role and competencies of an oncology care coordinator: an essential link in patient-centered cancer care.
Article in Reports of practical oncology and radiotherapy : journal of Greatpoland Cancer Center in Poznan and Polish Society of Radiation Oncology, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Background: Oncology care is a complex, multidisciplinary process requiring coordinated collaboration among various healthcare professionals. The role of the Oncology Care Coordinator (OCC) has gained prominence as a key component in enhancing the quality and efficiency of cancer care. Coordinators assist patients in navigating the healthcare system, provide emotional support, and help minimize delays in diagnosis and treatment. The aim of this study was to analyze the level of professional competencies among oncology care coordinators working within the Polish healthcare system. The study assessed self-perceived proficiency across ten key domains and examined the relationships between these competencies and sociodemographic factors such as education level and work experience. Materials and methods: This was a cross-sectional, quantitative study using a custom-designed self-assessment questionnaire (OCCCSAQ). Participants included a total of 300 coordinators from various healthcare institutions across Poland. The questionnaire measured competencies in communication, work organization, patient education, psychological support, knowledge of procedures and law, stress management, digital literacy, and conflict resolution. Data were analyzed using descriptive and inferential statistics (t-tests, ANOVA, Pearson correlations). Results: The highest-rated competencies were interpersonal communication (M = 8.7), psychological support (M = 8.6), and both work organization and patient education (M = 8.5). The lowest-rated were legal knowledge (M = 7.2) and stress management (M = 7.5). Education level significantly influenced perceived competence, with higher-educated coordinators scoring better in procedural knowledge, digital systems, and conflict resolution. Experience positively affected knowledge of procedures and law, but not stress management. Conclusions: Oncology care coordinators demonstrated high competence in key areas of patient interaction and care coordination. However, there are gaps in legal knowledge and stress management that should be addressed through targeted training. Specialized roles - for example, focusing on patient education or psychological support - may also enhance service quality and job performance.
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