Evidence map›Paper›PMID 41481793›Full record

ArticleJMIR medical informatics2026

AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes.

Anup Kant Gupta

Abstract read
In one paragraph

Article in JMIR medical informatics, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

1 author.

Anup Kant GuptaStrategic Management & Leadership, Kelley School of Business, Indiana University Bloomington, Bloomington, IN, United States.ORCID 0009-0009-2362-9155

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

This research letter summarizes early lessons from 4 enterprise implementations of artificial intelligence-enabled customer relationship management platforms in health care and describes governance practices associated with improvements in affordability, adherence, and access at program level.

Indexed as

Artificial IntelligenceDelivery of Health CareHumansartificial intelligencedigital transformationgovernancehealth care customer relationship managementpatient accesspatient adherencepatient affordabilitysalesforce

Identifiers

PMID41481793
PMCPMC12910261

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.