Evidence map›Paper›PMID 41455961›Full record

ArticleBMC research notes2025

Evaluation of the hospital service quality using the Importance-Performance Analysis (IPA) tool in Ardabil city.

Yalda Mousazadeh, Hessane Habibi, Azizollah Arbabisarjou, Reza Ebrahimoghli, Mohammad Mehrtak

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in BMC research notes, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Yalda MousazadehDepartment of Public Health, Khalkhal University of Medical Sciences, Khalkhal, Iran.
Hessane HabibiStudents Research Committee, Faculty of Medicine, Ardabil University of Medical Sciences, Ardabil, Iran.
Azizollah ArbabisarjouDepartment of Nursing Management, School of Nursing and Midwifery, Community Nursing Research Center, Zahedan University of Medical Sciences, Zahedan, Iran.
Reza EbrahimoghliDepartment of Nursing, Institute of Health Education, Ardabil University of Medical Sciences, Ardabil, Iran.
Mohammad MehrtakSchool of Medicine and Allied Medical Sciences, Ardabil University of Medical Sciences, Ardabil, Iran. mehrtak@gmail.com.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectiveQuality can serve as a strategic differentiator that provides a competitive advantage. The Importance–Performance Analysis (IPA) model is an effective tool for identifying quality gaps from the perspective of users. This study aims to evaluate the quality of hospital services from the viewpoint of inpatients in teaching hospitals in Ardabil city using the IPA model.

resultsThe overall mean score of service performance from the patients’ perspective was 68.43 ± 2.82, while the importance score was 98.34 ± 2.58. The highest performance was observed in the service process (11.76 ± 1.09), tangibles (10.30 ± 1.41), and empathy (9.49 ± 0.93). The most significant dimensions were also the service process (16.44 ± 0.98) and tangibles (15.30 ± 1.41). A significant correlation was found between importance and performance scores (r = 0.89, p < 0.001). Demographic and clinical variables did not have a significant effect on patients’ perceptions (p > 0.05).

Indexed as

Hospitals, TeachingPatient SatisfactionQuality of Health CareAdultFemaleHumansMaleMiddle AgedHospital service qualityImportance–Performance AnalysisPatient satisfaction

Identifiers

PMID41455961
PMCPMC12853933

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC-ND
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.