ArticleFrontiers in psychology2025
Learning to serve: social learning and organizational customer orientation-employee job performance link in Nigerian service firms.
Article in Frontiers in psychology, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
0 citing papers in PubMed.
No citing paper in PubMed yet.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Organizational Customer Orientation (OCO) refers to an organization's continuous and proactive disposition that puts the interests of customers first. Extant studies have explored the relationship between OCO and employee job performance. However, the results are mixed and inconsistent. Collecting a set of multisource data at different points of times in Nigeria, this research advances the literature by arguing that Employee Customer Orientation (ECO) acts as a mechanism between OCO and employee job performance. Moreover, we argue that this mediation effect is moderated by the employee's personality trait of openness to experience. The results support the view that, as expected, ECO mediates the effect of OCO on employee job performance. And, this mediating effect is moderated by the employee's openness to experience. From a managerial perspective, our findings highlight the importance of an organizational climate for customer orientation and the management of employee - working environment interactions.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.