ArticlePatient preference and adherence2025
Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis.
Article in Patient preference and adherence, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
1 citing paper in PubMed.
- Analysis of Nursing Service Quality Gaps and Improvement Strategies in VIP General Wards Based on Patient-Reported Outcomes.Journal of evaluation in clinical practice · 2026Article
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4 authors.
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Abstract
Objective: To address the diverse needs of patients at different levels, VIP (Very Important Person) outpatient services function as a personalized approach and are of significant importance in the healthcare system. Additionally, patient satisfaction serves as a critical tool for understanding and improving the quality of healthcare services. Therefore, this study aimed to classify VIP outpatients based on satisfaction levels and identified its determinants, hypothesizing that distinct satisfaction segmentations exist and are influenced by several factors. Methods: A total of 4068 patients who attended the VIP outpatient at a tertiary hospital were enrolled between June and July 2025. The SERVQUAL model was used in this study. Descriptive statistical analyses were conducted and quantitative data were gathered using a 5-point Likert scale tailored to assess patient satisfaction. Latent Class Analysis (LCA) was used to delineate heterogeneous satisfaction groups, while a chi-square test and binary logistic regression were employed to investigate satisfaction levels and potential influencing factors. Results: Two latent classes were identified using Mplus 8.4: the overall high satisfaction group (73.1%) and the high medical care-low support service group (26.9%). All Conclusion: For non-local patients registered as outpatients with VIP, priority should be given to addressing their core clinical needs and strengthening doctor-patient interactions. Furthermore, measures such as implementing a cap on registrations and assigning doctor assistants can be introduced to reduce waiting times and extend the length of communication.
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