ArticleProceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting2025
The Influence of Performance Feedback on Trust and Self-Confidence in Dynamically Reliable Automation.
Article in Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
This study examines how performance feedback influences trust and self-confidence during interactions with dynamically reliable automation. Trust and self-confidence are crucial components of human-automation collaboration, governing reliance decisions and decision-making processes. In this experiment, 80 participants engaged with an automated assistant whose reliability fluctuated across tasks, receiving performance feedback throughout. Contrary to expectations, trust and self-confidence remained stable, showing little sensitivity to changes in reliability or feedback. This suggests that performance feedback may moderate variability in trust, stabilizing perceptions of automation over time. However, this stabilization could lead to complacency and overconfidence. To develop systems that promote calibrated trust and optimize team performance, future research should investigate individual differences in trust calibration, situational awareness, and prior experience with automation. Understanding the complex interplay between feedback, trust, and self-confidence is essential for effective human-automation collaboration in dynamic environments.
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