ArticleDigital health
Trust transfer in digital healthcare: The role of self-service systems in reducing patient treatment barriers.
Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
2 citing papers in PubMed.
- Enhancing health literacy and patient engagement through a privacy-aware social network-based digital health communication framework.Frontiers in public health · 2026Article
- Digital self-service in hospitals and patient treatment barriers: The role of organizational trust via dual mechanisms.Digital healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objective: This study investigates how technical features of hospital self-service systems influence patients' organizational trust and treatment adherence through trust transfer mechanisms in the Chinese digitally integrated healthcare context. Methods: A cross-sectional survey was conducted with 310 patients in China who had used hospital self-service systems in the past three months. Structural equation modeling using SmartPLS 4.0 assessed the effects of Technical Convenience and Technical Safety and Information Quality on Perceived Systems Reliability, Global Trust in Healthcare Providers, and barriers to treatment adherence. Results: Both Technical Convenience and Technical Safety and Information Quality significantly enhanced Perceived Systems Reliability, which subsequently increased Global Trust in Healthcare Providers. Technical Convenience had a stronger direct effect on organizational trust, while Technical Safety and Information Quality exerted more influence through Perceived Systems Reliability. Global Trust significantly reduced both Uncertainty and Doubts about Therapy and Practical Barriers to treatment. Moreover, Digital Distrust negatively moderated the effect of Technical Safety and Information Quality on Perceived Systems Reliability. Conclusion: This study conducted in China demonstrates that hospital self-service systems significantly influence patient trust and treatment adherence through system reliability perceptions. Technical Convenience directly enhances organizational trust, while Technical Safety and Information Quality work indirectly. Hospitals can optimize trust by simplifying interfaces, providing real-time security prompts, and maintaining staff support. For patients who are less comfortable with digital technology, additional staff support may enhance their experience.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.